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Operationalizing NPS Benchmarks

How to Use Comparative Data to Drive Customer Experience Success

For companies using Net Promoter Score® (NPS®) as part of their customer experience management (CEM) program, one of the most common questions is “How does our NPS compare?” But the number alone might not answer your question. Learn to take your efforts to the next level by analyzing NPS benchmark data to uncover trends and develop strategies for improving your customer experiences and boosting your Net Promoter Score. This ebook helps bring Satmetrix NPS interactive benchmarks to life with insightful use case examples and tips to set realistic NPS improvement targets.

Download our ebook to learn about:

  • How to sort benchmark content to uncover insightful data points
  • Strategies to motivate employees to achieve NPS goals
  • When it makes sense to ignore benchmarks