Using a Holistic VOC to Unleash Customer Feedback Already in Your Contact Center and Boost Both NPS and CSAT
December 02, 2020 @ 10:00 a.m. EST / 3:00 pm GMT
Moderator: Eric Weight, Head of Experience Consulting, NICE Satmetrix
Meet the Panelists ›
Join the discussion as we reveal how to capture and operationalize a more complete spectrum of customer feedback – to increase satisfaction, loyalty, advocacy, and reduce churn. Our panel of experts will discuss three things that you can start doing today to transform fragmented feedback collection routines into a game-changing omnichannel VOC program.
Register to join the virtual roundtable:
Register for the roundtable to learn:
Who are the stakeholders across the business that will shape your holistic VOC?
What is the data and technology needed to get to the moments of truth that matter most?
How can automated actions using case management increase loyalty, and reduce customer churn?
Meet the Panelists:
Portfolio Value Principal, NICE
Omnichannel CX Consultant, CXcel
Product Marketing Director, Nice inContact
Experience Consultant, NICE Satmetrix