In the News


RagingWire Data Centers’ Focus on Delivering Outstanding Customer Experience Allows Company to Report Highest Net Promoter Score in the Data Center Industry, According to New Satmetrix Case Study

Presenting NPS2: Satmetrix to Introduce Next-Gen Net Promoter® Methodology at the 2015 International Net Promoter Conference in London, September 10 – 11

Don’t Start a Loyalty Scheme, Be a Loyalty Brand
Marketing Week (UK), 05/05/2015

Customer Loyalty Survey Makes a Few Surprising Connections
Huffington Post Business, 05/05/2015

Plusnet Wins Top Broadband in New Study
Broadbandchoices (UK), 04/23/2015

UK ISPs PlusNet, Sky and Virgin Media Win Top Net Promoter Scores
ISPreview (UK), 04/22/2015

Tesco Mobile Heads Satmetrix Customer Recommendation Ranking
telecompaper (UK), 04/22/2015

Brands Customers Actually Like: Customer Loyalty Revealed by UK Satmetrix® Net Promoter® Benchmarks Report

Costco, USAA, JetBlue, and Apple Rule the Customer Loyalty Roost
destinationCRM Blog, 04/10/2015

Costco, JetBlue, and Netflix Achieve Top Net Promoter Scores for Customer Loyalty
Loyalty360, 04/03/2015

Costco, USAA, Netflix, and JetBlue Lead in Net Promoter Scores
Direct Marketing News, 03/31/2015

BlackBerry Scores ‘Most Improved’ From US Consumers
N4BB, 03/31/2015

Costco, USAA,, and Apple Rank Among Highest for Customer Loyalty in Latest Satmetrix® Net Promoter Benchmarks

BlackBerry — Who Knew? — Wins ‘Most Improved’ From U.S. Consumers, 03/30/2015

It’s No Optical Illusion, It’s Simply Social
Raconteur, 03/12/2015

5 Best Customer Advice Tips
Fresh Business Thinking (UK), 03/12/2015

Survey Says: Technology Helps Transform Satisfaction to Loyalty
Urgent Care Magazine, 03/11/2015

Co-Creator of Net Promoter Score Releases New CX Platform
CMSWire, 02/13/2015

Satmetrix Redefines Customer Experience Management Software With Satmetrix NPX™



Satmetrix® Adds Advanced Customer Experience Management Features for Businesses Using Net Promoter® to Recover Detractors and Mobilize Promoters

Satmetrix Launches Net Promoter in a Napkin

Satmetrix Partners with Customer Experience Thought Leaders to Launch NP360

How to choose the right CRM consultant
My Customer, 11/22/2012

Customer Experience: The Buck Doesn’t Stop with Black Friday and Cyber Monday
Customer Think, 11/20/2012

Businesses Build Customer Value with NPS Go!

Marketeurs BtoB, comment soigner votre complexe Social CRM – Par Frédéric Durand, Président de Diabolocom
ITR Manager, 10/03/2012

Brands are getting serious about social data
Marketing Week, 09/25/2012

Apple retains top spot in annual Net Promoter Score rankings
My Customer, 09/21/2012

Tesco Mobile Triumphs in Net Promoter Score Rankings
Mobile Marketing, 9/19/2012

Les voyagistes en ligne peinent à fidéliser leurs clients
Lemonde Informatique, 09/19/2012

Les agences de voyages en ligne ne parviennent pas à fidéliser leurs clients
Le Quotidien du Tourism, 09/19/2012

Les Français sont de moins en moins fidèles aux grandes marques, 09/18/2012

What Franchises Need To Know About Satmetrix
Franchise  Clique, 08/29/2012

What You Need to Know About Your Net Promoter Score to Help Grow Your Franchise Business Profitably (Q&A with Steve Baxter of Satmetrix)
Franchise Chatter, 08/11/2012

The 2012 CRM Influential Leaders
Destination CRM, 08/01/2012

Social Media Strategy? Think Customer Experience Management Instead
MarketingProfs, 07/30/2012

Social Pros 26 – Richard Owen, Satmetrix
Convince & Convert, 07/23/2012

Satmetrix helps keep score when “sparks” fly on the Social Web
Customer Think, 07/18/2012

Companies Use Social To Track And Follow-Up on Brand Mentions
eMarketer, 07/08/2012

It’s 2012 And B2B and B2C Companies Still Don’t Get it
Forbes, 07/08/2012

Satmetrix Launches SparkScore: Disruptive Social Media Measurement Solution Connects Online Customer Brand Sentiment to Business Results for the First Time

Satmetrix Debuts Social Net Promoter
Destination CRM, 06/14/2012

Customer Experience Is Critical in Net Promoter Benchmarks
Destination CRM, 06/01/2012

B2B Brands Trail B2C in Social Media Monitoring, Follow-up
Marketing Profs, 05/23/2012

Study: B2B Companies lag B2C in Social Media Tracking, 05/17/2012

Using NPS To Promote Internal Improvements and Decrease Detractors
1 to 1 Media, 04/27/2012

Customer Experience Initiatives Lack Proven ROI Value
Marketing Profs, 04/25/2012

Businesses Might Be Missing Out on the Benefits of Customer Loyalty
Destination CRM, 04/18/2012

Companies Use Satmetrix® Mobilize Promoters Tools to Harness Social Media for Relationship Building, Branding, Special Offers and More
Chicago Tribune, 04/05/2012

J.D. Power survey on service finds discount airlines on top
Chicago Tribune, 03/14/2012

Net Promoter in Social Media Featured at Sixth Annual Satmetrix Net Promoter Conference

NPS is a Journey in Customer Experience
1 to 1 Media, 02/03/2012

Net Promoter Creator To Release Social Media Measurement Tool
Destination CRM, 02/03/2012

Satmetrix SparkScore to Offer Groundbreaking Social Media Measurement Solution That Connects Online Sentiment to Business Results Using Net Promoter

TeleTech Partners with Satmetrix to Activate Net Promoter Score® for Clients
Reuters, 02/02/2012

Sixth Annual Satmetrix Net Promoter Conference to Focus on the Next Wave of Net Promoter—Driving Results and Social Media Integration

Satmetrix and Metavana Announce Strategic Partnership To Deliver Cutting-Edge Social Media Products

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