Go From Contact Center to Impact Center
Holistic voice of the customer can provide valuable insights across your organization, turning your contact center into the nexus of business impact.
Know More, Do More, Impact More with Holistic VOC
With all customer feedback coming together into a single source of truth, your company’s customer service team, marketers, product teams, and the C-Suite can all focus on common metrics and goals—with the contact center leading CX transformation.
Customer Satisfaction
Increase CSAT scores by empowering your agents with training that is grounded in insights so they can respond with empathy – and turn every call into a positive interaction.
Retention
Get a broader perspective that helps you better understand your customers, forge stronger connections, and reduce churn.
Loyalty
Quickly go from insights to actions that resolve issues, keep customers happy, and strengthen loyalty.
Customer Effort
Gain insight into the customer journey that help you simplify how customers complete a transaction, get answers, and resolve support problems.
Agent Performance
Help your agents see more, understand more, and do more to close the loop and improve your call center efficiency.
Proactive
Customer Service
Tap the power of AI to understand the best ways to resolve each issue and take proactive steps to keep customers happy.
Experience Transformation
Share insights across your organization so everyone is working together to make each customer interaction a meaningful experience and a positive reflection of your brand.
Extend the impact beyond your contact center.
Increase the value of your VOC program by allowing people across your organization to access and act on relevant customer insights. Operationalizing your VOC helps you drive strategy, deliver more meaningful customer experiences, and achieve higher satisfaction, customer loyalty, and retention.