You can’t transform CX in the contact center without VOC
The contact center is at the heart of your customer’s experience, with the ability to inform and improve the rest of the business when you use a holistic Voice of the Customer (VOC) program to turn CX insights into actions that move the needle.
This new eBook will give you the know-how to turn your contact center from a cost center to a revenue driver.
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Rebuilding a Voice of the Customer Program in the Healthcare Sector
Healthcare information management company, Ciox Health improved customer experience and customer engagement by operationalizing feedback across their organization. By leveraging NICE Satmetrix, they were able to increase survey participation rates far above industry standards to 47%, along with signification YOY increase to NPS.
Toyota Financial Services Customer Success Story
A Global Auto Finance Agency Manages a CX Transformation at Lightning Speed
Learn how NICE Satmetrix holistic VOC as a part of a solution suite with NICE CXone helped one of the largest auto finance providers to quickly evolve to easily meet changing customer expectations. With their focus on CX, and integrated Feedback Management, the team at Toyota Financial Services was able to centralize customer experience data and share it with representatives in real-time – improving both customer and agent experience, and elevating more effective customer retention efforts.
Bluegrass Cellular Customer
Enhanced Feedback with 4 Short Questions
Discover how Bluegrass cellular evolved their customer feedback strategy to transform customer data into easy-to-understand output. NICE Satmetrix’s omnichannel capabilities were selected by Bluegrass’s contact center team to change the way customer feedback was collected and analyzed. Because of their new insight, they discovered that their customers were unaware of an existing unlimited data plan which led to a relaunch of the plan under a new name that better resonated with the customer.
Holistic VOC in Action
Learn how leaders in your industry transform CX intelligence into results within and beyond the contact center.