Elevate Your Holistic Voice of the Customer Program with Confidence.

Get the expert help you need to deliver impactful experiences that differentiate your brand.

CX Design and Expertise Built-in

NICE Satmetrix holistic Voice of the Customer (VOC) solution is a true “one-stop-shop” that meets the requirements of all sizes of organizations – from small and midsized business to complex enterprises. With strategy, software, and services combined, our expertise is your advantage.

Let our expert team of consultants shepherd your unified CX strategy, NPS improvement plan, feedback management program design, and integration with the world’s leading cloud contact center solution, CXone. As the co-creators of NPS® and the NPS methodology, NICE brings over 25 years of outcome-focused experience, which accelerates your solution’s time-to-value.

consulting services outcome

Holistic CX Consulting Offerings

Advanced Program Consulting

Set the right foundation with an onsite design and strategy workshop that includes customer journey mapping, a program assessment, program governance design, and more.

Deep Dive Analytics & Insights

Uncover new insights using key driver scenario, correlation analysis, linear and multiple regression modeling, decision tree modeling, ROI analysis, and more.

Implementation Services

A Customer Success Manager will assist you with implementation and configuration, setting you up for long-term program success.

Customer Experience Impact Assessment (CXIA)

Gain an instant read on how customer-centric your company is and how well your customer decisions align with your financial objectives.

Custom Consulting

From KPI target setting to ROI analysis, we can provide training and best practices that help you minimize effort and maximize results.

Meet Your CX Expert Team

Get to know the experienced team of CX, industry, and product experts behind every NICE VOC solution. They’re here to support your success every step of the way!

Our team has long-standing, exclusive relationships with leaders in CX consulting, and are proud to partner with:

Close the Loop on Customer Issues and Drive Strategic Change

with the only complete and integrated holistic VOC solution, driving performance outcomes from the contact center, and beyond.


Consulting Services for Holistic Contact Center Integration

NPS and Loyalty