Elevate Your Holistic Voice of the Customer Program with Confidence.

Get expert CX consulting that guides and accelerates the unification of direct, indirect, and operational feedback – for truly impactful experiences that differentiate leading brands.

CX Design and Expertise Built-in

NICE Satmetrix holistic Voice of the Customer (VOC) solution is a true “one-stop-shop” that meets the requirements of all sizes of organizations – from small and midsized business to complex enterprises. With strategy, software, and services combined, our expertise is your advantage.

As the co-creators of NPS® and the NPS methodology, plus integration with the world’s leading cloud contact center solution CXone, your solution time-to-value is accelerated. Let our team of consultants shepherd your unified CX strategy, NPS improvement plan, and feedback management program design – with over 25 years of outcome-focused experience. From response rates to customer retention, we bring expert guidance to drive transformational performance, break down silos, and unify your company around CX.

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Holistic CX Consulting Offerings

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Advanced Program Consulting

Leverage an onsite design and strategy workshop that includes customer journey mapping, as well as a program assessment, program governance design, and more.

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Deep Dive Analytics & Insights

Utilize key driver scenario, correlation analysis, linear and multiple regression modeling, decision tree modeling, ROI analysis, and more.

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Implementation Services

Benefit from Customer Success Managers, included with every software implementation to assist with configuration, and promote long term program success.

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Customer Experience Impact Assessment (CXIA)

Gain an instant read on how customer-centric your company is and how well your customer decisions align to your financial objectives.

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Custom Consulting

Maximize planning and execution efforts with best practices driven training and engagement for your organization, KPI target setting, and ROI analysis.

Our team has long-standing, exclusive relationships with leaders in CX consulting, and are proud to partner with:

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Close the Loop on Customer Issues and Drive Strategic Change

with the only complete and integrated holistic VOC solution, driving performance outcomes from the contact center, and beyond.

CXIA

Consulting Services for Holistic Contact Center Integration

NPS and Loyalty