Customer Success Story
Experian QAS Customer Success Story
Satmetrix Enables Experian to Align Global Regions and Drive Client Retention
Each region regularly faced issues that they felt they had no control over, for example, with product development being executed on a global level. This was another motivation for Experian to align its regions and ensure each had influence on the company’s decision-making processes on a broader scale.
QAS, specifically, faced the challenge of shifting the focus of the business from new sales, to enhancing the excellent service already provided to existing clients. On this basis, QAS was keen to identify a tool that would dramatically improve client retention.