Customer Success Story

Exchange Bank Customer Success Story

Responsiveness to Customers and Community Drives Growth for Exchange Bank

Learn how Exchange Bank closes the loop with detractors within 48 hours. The Sonoma, California based bank shifted from a large governance group to a smaller, more focused committee working with a CX program manager. With a robust CEM program, they were able to uncover many insights through both structured and especially unstructured feedback.

Improved insights

Learn how Exchange Bank gained insights into customer issues and needs through both structured and unstructured feedback.

Identify Business Opportunities

Find out how a robust CEM program helped Exchange Bank identify opportunities in the business.