The ROI of CEM

An Engine of Profit, Growth, and Value

Companies used to compete primarily on product or service or price. Now if they expect to thrive, they compete on customer experience. By providing a memorable customer experience, companies earn loyalty, which motivates repurchase, retention, and referral and drives the bottom line. Net Promoter Score® is the simple, powerful methodology that links customer experience and the behavior it generates to the business metrics that count—revenue, market share, and growth.