Beyond Digital Transformation
Evolving to Smart, Frictionless Digital Experiences
Today, the conversation about digital CX journeys is not just about enabling new experiences through different channels. Digital transformation efforts are as much about the internal changes needed to support those transformed journeys as they are about expanding experiences to customers.
This ebook will help you uncover the building blocks and data points — which your organization likely already has — that can inform your digital transformation effort from a customer journey perspective, and set you up for delivering smart, frictionless digital first experiences.