AT A GLANCE:
8 Point Checklist for Holistic Voice of the Customer Program Design
Achieve Success with Digital Omnichannel CX Transformation
Customer journeys have shifted in response to changing times. Service touchpoints that may have once been in person are now being directed to the contact center. Modern, holistic Voice of the Customer (VOC) programs integrated with the contact center are able to capture and operationalize a more complete spectrum of customer feedback.
Download the checklist to discover:
- Essential components to omnichannel program design
- The importance of capturing feedback in the contact center
- A progressive approach to silo-busting customer journey based design