Bringing the Customer Journey into View
See Your Customers Like You’ve Never Seen Them Before
You can’t improve the customer experience without a deep understanding of what drives customer loyalty and satisfaction. And you need to put that understanding in the context of the customer lifecycle. NICE Satmetrix CX software does just that, combining feedback gathered from every channel with data that measures performance. We give you a revelatory view of what customers really think of your brand, both overall and at every touchpoint along the way.
Data Sheet Download
How you can easily collect customer feedback in any channel
Why missing out on indirect feedback leaves a hole in your knowledge
What role operational data should play in your CX program