smiling pointing man

International SOS
Customer Success Story

Discipline and the Right Software Solution are the Keys to CEM Success

As a global leader in providing workforce resilience services that impact health, well-being, and security, International SOS has always been focused on client and end-user satisfaction. NICE Satmetrix was able to elevate the customer feedback system, coordinating multiple, cross-product survey activities.

1

NPS Growth

Raised NPS for key service type

2

Improved CX

Aligned organization around key drivers that impact CX

3

Customer Satisfaction

Program governance established which benchmarks member satisfaction