Ritter Customer Success Story
Hearing the Voice of the Customer, Employee, and the Market
Regional telecommunications company turned an ad-hoc customer experience program into a methodical, measured VOC program, with the help of NICE Satmetrix. The solution incorporated surveying, reporting and analytics based on NPS, customer effort scores, proactive surveys, and more – turning real-world insights into automated action alerts, and workflows that impact game-changing customer experience.
CSAT ratings went from negative to positive
Improved employee engagement
Among the top NPS rankings in the telecom industry