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Ritter Customer Success Story

Hearing the Voice of the Customer, Employee, and the Market

Regional telecommunications company turned an ad-hoc customer experience program into a methodical, measured VOC program, with the help of NICE Satmetrix. The solution incorporated surveying, reporting and analytics based on NPS, customer effort scores, proactive surveys, and more – turning real-world insights into automated action alerts, and workflows that impact game-changing customer experience.

1

Satisfied Customers

CSAT ratings went from negative to positive

2

Engaged Employees

Improved employee engagement

3

NPS Growth

Among the top NPS rankings in the telecom industry