smiling pointing man

County of San Diego
Customer Success Story

San Diego County Boosts
Customer Satisfaction by 445%

One of the busiest government contact centers in the country was able to gather critical customer feedback, and take meaningful action to increase customer satisfaction. Learn how the County of San Diego uses customer feedback to measure satisfaction and identify needed improvements, with NICE Satmetrix holistic VOC as a part of a solution suite with NICE CXone.

1

Dramatic Results

Positive Survey increased by 445%

2

Happy Customers

Negative feedback fell by 5%

3

Better Feedback

Satisfaction surveys from customers grew 511%