WillScot Customer Success Story

Customer Experience Is Everyone’s Job at WillScot

Learn how Satmetrix helped WillScot implement an easy-use turnkey CEM system that empowers action with real-time information. For the construction and engineering, it was crucial to have an easy process that was available and manageable through one site. With real-time information and systematized tracking, alerts about detractors and promoters are automatically created, assigned and tracked – one system for every task.

1

Close the Loop Faster

WillScot harnessed the power of personal response to follow up with Detractors – averaging a follow-up time well under 30 hours.

2

One System, Every Task

Learn how WillScot’s robust CEM program helped them consolidate everything needed for a full-scale program in one tool.

3

Real-Time Tracking and Reporting

With continuous data flow and systemized tracking, WillScot saved valuable time, resulting in greater engagement and more timely actions.