Metso Customer Success Story
Customer Experience (CX) Program Maturity Leads to Success
Discover how Metso leveraged NICE Satmetrix to develop a standard method of measuring customer loyalty and satisfaction that provided the ability to quickly respond to issues and improve the way customers are served. A focus on employee engagement throughout the organization and delivering change management results quickly drove the CX program maturity.
1
Valued Expertise
Metso engaged NICE Satmetrix’s Experience Consulting service for guidance on maturing their CX program to obtain actionable insights through multiple business areas.
2
Focused Insights
Metso evolved their program from sending no surveys to conducting annual surveys with clearly defined action areas.
3
Continual Improvements
Metso’s increased CX maturity has led them to establish focused initiatives to drive improvements throughout the organization.