International SOS Customer
Discipline and the Right Software Solution are the Keys to CEM Success
As a global leader in providing workforce resilience services that impact health, well-being, and security, International SOS has always been focused on client and end-user satisfaction. NICE Satmetrix was able to elevate the customer feedback system, coordinating multiple, cross-product survey activities.
NPS GrowthRaised NPS for key service type
Aligned organization around key drivers that impact CX
Program governance established which benchmarks member satisfaction