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Saint-Gobain Customer Success Story

Understanding the Voice of the Customer in Every Language

Global manufacturing brand, Saint-Gobain, recognized the needs to gain insights on not only their product experience, but the complete customer journey. More so, they wanted to go beyond feedback collection to turn actionable insights into overall business improvements. NICE Satmetrix provided the solution with greater visibility into all customer journey touch points, offering unique insights that are tailored to meet specific customer needs.

1

Boost NPS 30 Points

Year over year improvement to the key metrics including the NPS score

2

Understand in Multiple Languages

Improved sales, service and marketing interactions

3

Measure Impact of CX Initiatives Across Journeys

Greater visibility across the customer journey