O-I Glass Customer
Success Story

Increases Net Promoter Score by 24 Points to Boost Customer Loyalty

Learn how O-I Glass, the world’s largest glass bottle manufacturer with 78 plants in 23 countries, gained a comprehensive understanding of their customers across multiple business units by eliminating customer feedback silos. The transformative customer experience program empowers O-I Glass to increase loyalty by making continuous improvements based on customer concerns and input.


Comprehensive Coverage

Find out how O-I Glass grew their CX program adoption to 95% of the business across 12 business units.


Customers Respond

Learn how O-I Glass increased survey return rates by 20 points.


NPS Soars

Discover how O-I increased company-wide NPS by 24 points