Customer Success Story
Evolent Health Renews Listening Commitment with Feedback Management
Learn how a comprehensive Voice of the Customer survey initiative – with the goals of improving both customer experience and employee engagement – improved first call resolution by 17%, and enhanced visibility to actionable insights into business focus areas and opportunities for product enhancements.
Improved First Call Resolution
Caller surveys report first call resolution improvement of 17%
Agent training and recognition are based on caller feedback
Increased detail in caller feedback leads to product enhancements