Evolent Health
Customer Success Story

Evolent Health Renews Listening Commitment with Feedback Management

Learn how a comprehensive Voice of the Customer survey initiative – with the goals of improving both customer experience and employee engagement – improved first call resolution by 17%, and enhanced visibility to actionable insights into business focus areas and opportunities for product enhancements.


Improved First Call Resolution

Caller surveys report first call resolution improvement of 17%


Actionable Feedback

Agent training and recognition are based on caller feedback


Better Products

Increased detail in caller feedback leads to product enhancements