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Ciox Customer Success Story

Rebuilding a Voice of the Customer Program in the Healthcare Sector

Healthcare information management company, Ciox Health improved customer experience and customer engagement by operationalizing feedback across their organization. By leveraging NICE Satmetrix, they were able to increase survey participation rates far above industry standards to 47%, along with signification YOY increase to NPS.

1

Gained More Promoters

366% increase in Promoters

2

NPS Growth

Increased NPS to 30

3

Happy Customers

Improvement in overall customer perception of the workforce