Ciox Customer Success Story
Rebuilding a Voice of the Customer Program in the Healthcare Sector
Healthcare information management company, Ciox Health improved customer experience and customer engagement by operationalizing feedback across their organization. By leveraging NICE Satmetrix, they were able to increase survey participation rates far above industry standards to 47%, along with signification YOY increase to NPS.
Gained More Promoters
366% increase in Promoters
Increased NPS to 30
Improvement in overall customer perception of the workforce