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Benco Dental Customer
Success Story

Dental Supply Distributor Utilizes Satmetrix to Gain Insights Into Their Customer Journeys

Customer satisfaction has always been the lead driver of this family-owned company’s status as an industry leader. As they grew across the US, they wanted to understand better what is working well in customer journeys and how to do better. Since implementing NICE Satmetrix, NPS has grown to 71, the proportion of customers rating their experience a 10 has grown dramatically, and revenue has risen accordingly.

1

NPS Growth

Find out how Benco Dental increased their NPS by 7.4%

2

Satisfied Customers

Discover how they achieved a significant increase in the proportion of customer base that rates their customer experiences as a 10.

3

Continuous Improvement

Benco Dental’s data is continuously leveraged in follow-up surveys leading to additional customer journey improvements.