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Pulse Secure Customer Success Story

Using the Voice of the Customer to Drown Out the Competition

Pulse Security receives 1100-1200 monthly transactional surveys. With NPX, they implemented a closed loop CX feedback process that provides role-based reporting and real-time alerts and notifications. The robust solution includes a native NPX connector for SFDC and seamless integration with Pulse Secure’s case management system, as well as daily reporting of customer experience data to the company and partners.

1

Dramatic NPS Increase

Learn how Pulse Secure increased NPS by 45.

2

Increase Survey Response Rates

Find out how cool-off feature to determine survey eligibility increased survey response rates.