Pulse Secure Customer Success Story
Using the Voice of the Customer to Drown Out the Competition
Pulse Security receives 1100-1200 monthly transactional surveys. With NPX, they implemented a closed loop CX feedback process that provides role-based reporting and real-time alerts and notifications. The robust solution includes a native NPX connector for SFDC and seamless integration with Pulse Secure’s case management system, as well as daily reporting of customer experience data to the company and partners.
1
Dramatic NPS Increase
Learn how Pulse Secure increased NPS by 45.
2
Increase Survey Response Rates
Find out how cool-off feature to determine survey eligibility increased survey response rates.