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Livelo Customer Success Story

Expand Consumer Insights with Bottom-Up NPS®

Discover how Livelo leveraged NICE Satmetrix to transform from a top-down customer approach that left them guessing about how customers feel about the overall journey and experience, to a bottom-up tactic that collects survey data from customers at key moments in their journey. This approach provided Livelo with a deeper understanding of the effectiveness of their customer relationships, enabling them to evaluate and act on the data in real time.

1

Expanded Outreach to Detractor Customers

Learn how Livelo used NPS® data to identify and reach out to detractors

2

Improved Overall NPS®

Find out how Livelo improved their NPS® by 7 points Net Promoter

3

Increased Survey Output

Livelo was able to grow to 80,000 transactional and 5,000 relationship surveys annually