Livelo Customer Success Story
Expand Consumer Insights with Bottom-Up NPS®
Discover how Livelo leveraged NICE Satmetrix to transform from a top-down customer approach that left them guessing about how customers feel about the overall journey and experience, to a bottom-up tactic that collects survey data from customers at key moments in their journey. This approach provided Livelo with a deeper understanding of the effectiveness of their customer relationships, enabling them to evaluate and act on the data in real time.
1
Expanded Outreach to Detractor Customers
Learn how Livelo used NPS® data to identify and reach out to detractors
2
Improved Overall NPS®
Find out how Livelo improved their NPS® by 7 points Net Promoter
3
Increased Survey Output
Livelo was able to grow to 80,000 transactional and 5,000 relationship surveys annually