Customer Video Replay

Busey Bank Customer Success Story

Using NPX to Improve Customer Service, Satisfaction and Loyalty

Free toasters are nice, but financial services companies know the real way to a customer’s heart is through great service. First Busey Corporation’s Amy Randolph (Chief Brand Officer) and Caitlyn Drake (AVP, Customer and Community Experience Director) talk about their experience with Satmetrix and how NPX empowers the organization to improve customer service, satisfaction, and loyalty.

Watch the video to learn how Busey:

  • Has changed the way it serves customers
  • Uses NPX reporting and results to engage leadership and drive customer centricity
  • Empowers more than 225 front-line users to improve the customer experience