Conference Session Replay

Customer Health Index and Satmetrix

Leveraging Real-Time, Predictive Client-Centric Data to Transform the Business

Financial software maker Misys thinks it’s time to take a fresh look at the metrics related to customer experience.  Hear from Mysis CMO Martin Häring about how Misys used a deep dive into its customer journey to develop the Customer Health Index, or CHI, a computed metric drawing on multiple performance indicators.  Real-time data collection and carefully calibrated weighting will help Misys deliver on its customers-for-life vision.

Replay our conference session to learn about:

  • How Mysis examined its customer journey to develop its index
  • The elements of the Customer Health Index
  • How Mysis thinks about its customers-for-life vision