Conference Session Replay
Customer Health Index and Satmetrix
Leveraging Real-Time, Predictive Client-Centric Data to Transform the Business
Financial software maker Misys thinks it’s time to take a fresh look at the metrics related to customer experience. Hear from Mysis CMO Martin Häring about how Misys used a deep dive into its customer journey to develop the Customer Health Index, or CHI, a computed metric drawing on multiple performance indicators. Real-time data collection and carefully calibrated weighting will help Misys deliver on its customers-for-life vision.
Replay our conference session to learn about:
- How Mysis examined its customer journey to develop its index
- The elements of the Customer Health Index
- How Mysis thinks about its customers-for-life vision