Customer Success Stories : City Bin Co.
Customer Experience Software Helps Irish Waste Collector to Boost Customer Base By 50 Percen
Satmetrix solution provided The City Bin Co. with real-time data analytics that enable the business to better engage with customers by closely monitoring their feedback and tailoring the experience based on direct feedback. The program enables the company to change customer perceptions and gradually transform Detractors into Promoters, as well as encouraging Promoters to share positive feedback an comments on social media.
Massive Increase in Customer Base
The City Bin Co. saw a 50% increase in customer base over 18 months.
Impressive NPS Score Increase
The City Bin Co. gained an NPS increase from 63 to 73 points, putting it in the top 5% of companies globally.