Enlighten AI Feedback The best way to establish lasting relationships with your friends and family is to listen, ask relevant questions, and adapt to their input. The conversation is key. It’s no different with your customers. Listening, asking contextual questions,...
The 2020 NICE SatmetrixNPS Benchmarks A Deep Dive into B2B and B2C Results Net Promoter Score® continues to reflect opportunities for experience transformation. Join us as we reveal highlights from both the 2020 NICE Satmetrix B2B and B2C NPS Benchmarks. Lead...
Employee Experience at Home in Times of Crisis NICE Satmetrix Employee at Home Benchmark Results Revealed Presenter: Eric Weight, Head of Experience Consulting, NICE Satmetrix Our changing world has evolved the way we work, and how we understand the effectiveness of...
Customer Journey What Has It Done for Me Lately? Who should care about your customer journey and the insights it delivers? Everyone! But they might not know it yet. Show employees throughout your organization how they benefit from a role-specific view of the customer...
Next-Level Customer Feedback Combine Surveys and Interaction Analytics for Complete Insights Plagued by the sneaking suspicion that your customer feedback surveys aren’t delivering all the insights you really need? You might be right. But you’re probably sitting on a...
Data Democracy Get Your Employees Hooked on Customer Experience Data Discover why sharing customer experience data insights across your organization is so important to CEM/VOC success. You’ll also learn how we can give you an edge in your quest to deliver fresh data...
