May 1, 2018 | Uncategorized
Ebook Download How to Use Net Promoter To Drive Business Growth Get practical guidance for maximizing the value of your customer experience program. Ensure you have all the Net Promoter knowledge you need to keep your customers engaged and your business growing. Our...
Jun 27, 2017 | Uncategorized
Infographic Download 2017 B2C NPS® Benchmarks at a Glance Average NPS and Leading Company Scores in 23 Industries Ever wondered what your Net Promoter Score® should be? Or wished for some insight into your competitors’ customer experience performance? The annual...
Apr 18, 2018 | Uncategorized
Webinar Replay We’re Ready for GDPR! Are You? Learn How NICE Satmetrix Has You Covered The new General Data Protection Regulation (GDPR) will soon be in effect, and NICE Satmetrix NPX customers can breathe easy – we’re making compliance a snap when it comes to your...
Apr 9, 2018 | Uncategorized
Webinar Registration Maximum Insight: Designing Surveys for Complete Customer Insight May 9, 8:30 a.m Pacific | 4:30 p.m. GMT What is the point of a customer survey, anyway? If you’re not using your surveys — and other data — to get a complete view...
Jun 27, 2017 | Uncategorized
Customer Video Oriflame Cosmetics Director of Global Customer Experience Lea Kimpele and Global NPS Director Anna Potajallo discuss how Oriflame Cosmetics uses Satmetrix NPX to identify the areas that need improvement and to track progress. Watch the video to learn:...
Jun 27, 2017 | Uncategorized
Customer Video 8x8 The VOIP business is incredibly competitive. One way providers can differentiate themselves is by providing superior customer service and experiences. In this video, Yesenia Orozco, the lead for 8x8’s Voice of the Customer Program, talks about her...
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