CONFERENCE SESSION Outpacing the Red Queen

CONFERENCE SESSION Outpacing the Red Queen

Conference Session Replay Outpacing the Red Queen For Dramatically Better CX, Stop Inching Forward and Leap Ahead We appreciate your interest! Please replay your video to the right. If you have questions, or we can be of assistance in any way, don’t hesitate to email...
CONFERENCE SESSION Valuing the Journey

CONFERENCE SESSION Valuing the Journey

Conference Session Replay Valuing the Journey Focus on the Journey, Not the Touchpoint, For Greatest Insight Consulting firm McKinsey has found that many companies now embrace customer experience as a clear area of focus, but too many CX programs focus on measuring...
CONFERENCE SESSION From Mammoth to Gazelle

CONFERENCE SESSION From Mammoth to Gazelle

Conference Session Replay From Mammoth to Gazelle A Customer-Focused Transformation at Bristol-Myers Squibb France When Jean-Christophe Barland joined Bristol-Myers Squibb France four years ago, he found an internally focused organization struggling to deliver an...