WEBINAR Customer Journey Mapping

WEBINAR Customer Journey Mapping

Webinar Replay Customer Journey MappingFind Your Way to CX Excellence With all the talk about customer experience, you’d think companies would be getting better at delivering it. But our data shows they’re not making progress, and that means your company has chance to...
WEBINAR Healthy Habits Rising NPS

WEBINAR Healthy Habits Rising NPS

Webinar Replay Healthy Habits, Rising NPSHow Ciox Health Built a Solid Foundation for CX Gains Sometimes the best outcomes – like a steadily increasing Net Promoter Score® — have a foundation in strong fundamentals. For health information management leader Ciox...
EBOOK Deliver CX Analytics Your Stakeholders Need

EBOOK Deliver CX Analytics Your Stakeholders Need

Ebook Download Getting Smart About CX Analytics How to Deliver the Insights Your Stakeholders Need One size does not fit all! What makes your CX analytics reporting meaningful will vary widely depending on the objectives of each business area. We’ve gathered a set of...
INFOGRAPHIC 2019 US Consumer Benchmarks

INFOGRAPHIC 2019 US Consumer Benchmarks

Infographic Download 2019 B2C NPS Benchmarks at a Glance Average Net Promoter Score® and Leading Company Scores in 23 Industries Ever wondered what your Net Promoter Score should be? Or wished for some insight into your competitors’ customer experience performance?...
EBOOK Tips for Maximizing Customer Feedback Insights

EBOOK Tips for Maximizing Customer Feedback Insights

Ebook Download Tips for Maximizing Customer Feedback Insights Learn the Best Practices for Great Survey Response Rates How do you know if you have the right CX data to deliver insights you can trust?  Data integrity is all about the numbers.  Achieving robust response...
WEBINAR  Will Robots Take Your Job After All

WEBINAR Will Robots Take Your Job After All

Webinar Replay Will Robots Take Your Job After All? Perfect Your Cost / CX Tradeoff in the Contact Center Who’s better at delivering an excellent customer experience – you or a robot? Automation has obvious appeal in the CX space, and especially in customer service;...