AT A GLANCE: 8 Point Checklist for Holistic Voice of the Customer Program Design Achieve Success with Digital Omnichannel CX Transformation Customer journeys have shifted in response to changing times. Service touchpoints that may have once been in person are now...
DATASHEET NICE Satmetrix: Safe and Reliable Security and Usability Make Satmetrix Safe and Easy to Use You shouldn’t have to worry about the security of your customer experience data, and with Satmetrix, you don’t have to. Using security-focused architecture to access...
DATASHEET Driving Greater Customer Experience Success with Self-Service Capabilities Build, Grow, and Manage a World-Class CX Program on Your Own Terms They’re your customers, which makes you the most qualified to drive your customer experience program. NICE...
DATASHEET Extracting Actionable Insights at Scale with Superior VOC Analytics Identify the Key Drivers of Loyalty and Dissatisfaction A Customer Experience (CX) program can only provide so much value without strong analytics and metrics to support it. NICE Satmetrix...
DATASHEET Engaging the Organization in Customer Experience Get Every Employee Hooked on Customer Insights Driving customer experience (CX) improvements means all hands on deck. NICE Satmetrix CX software gives you the timely, role-specific information and...
DATASHEET Bringing the Customer Journey into View See Your Customers Like You’ve Never Seen Them Before You can’t improve the customer experience without a deep understanding of what drives customer loyalty and satisfaction. And you need to put that understanding in...
