Citation

Citation Customer Success Story Professional Services Firm Increases Response Rates by 110% Among Other Dramatic Improvements B2B professional services firm, Citation Professional Solutions, has always prided itself on being a client experience-focused business – but...

Benco Dental

Benco Dental Customer Success Story Dental Supply Distributor Utilizes Satmetrix to Gain Insights Into Their Customer Journeys Customer satisfaction has always been the lead driver of this family-owned company’s status as an industry leader. As they grew across the...

Miracle-Ear

Miracle-Ear Customer Success Story NICE Satmetrix Amplifies the Voice of the Customer for Miracle-Ear Increasing repeat purchases is an important way to grow revenue. Miracle-Ear is a leader in hearing aids. Their leaders and franchisees knew that they needed new ways...

Extraco Banks

Extraco Banks Customer Success Story Quality CX Analysis Changed a Leading Bank’s Business to Save Millions Learn how Extraco Banks, the largest and most comprehensive independent financial institution headquartered in Waco, Texas, overcame the challenges of...

O-I Glass

O-I Glass CustomerSuccess Story Increases Net Promoter Score by 24 Points to Boost Customer Loyalty Learn how O-I Glass, the world’s largest glass bottle manufacturer with 78 plants in 23 countries, gained a comprehensive understanding of their customers across...

Experian QAS

Experian QAS Customer Success Story Satmetrix Enables Experian to Align Global Regions and Drive Client Retention Experian was faced with turbulent markets and one of the biggest challenges the company came up against was forming closer relationships with its clients...