Ritter

Ritter Customer Success Story Hearing the Voice of the Customer, Employee, and the Market Regional telecommunications company turned an ad-hoc customer experience program into a methodical, measured VOC program, with the help of NICE Satmetrix. The solution...

Citation

Citation Customer Success Story Professional Services Firm Increases Response Rates by 110% Among Other Dramatic Improvements B2B professional services firm, Citation Professional Solutions, has always prided itself on being a client experience-focused business – but...

Miracle-Ear

Miracle-Ear Customer Success Story NICE Satmetrix Amplifies the Voice of the Customer for Miracle-Ear Increasing repeat purchases is an important way to grow revenue. Miracle-Ear is a leader in hearing aids. Their leaders and franchisees knew that they needed new ways...

Benco Dental

Benco Dental Customer Success Story Dental Supply Distributor Utilizes Satmetrix to Gain Insights Into Their Customer Journeys Customer satisfaction has always been the lead driver of this family-owned company’s status as an industry leader. As they grew across the...

Extraco Banks

Extraco Banks Customer Success Story Quality CX Analysis Changed a Leading Bank’s Business to Save Millions Learn how Extraco Banks, the largest and most comprehensive independent financial institution headquartered in Waco, Texas, overcame the challenges of...

O-I Glass

O-I Glass Customer Success Story Increases Net Promoter Score by 24 Points to Boost Customer Loyalty Learn how O-I Glass, the world’s largest glass bottle manufacturer with 78 plants in 23 countries, gained a comprehensive understanding of their customers across...