Exchange Bank

Exchange Bank Customer Success Story Responsiveness to Customers and Community Drives Growth for Exchange Bank Learn how Exchange Bank closes the loop with detractors within 48 hours. The Sonoma, California based bank shifted from a large governance group to a...

Virgin Money

Virgin Money Customer Success Story Driving improved customer advocacy through VOC initiative and a rigorous program of customer research and customer insight-to-action planning Learn how Virgin Money implemented a VOC initiative that collects customer feedback after...

Bobst

Bobst Customer Success Story Improving Industrial Operations, Management and Mindset with Voice of the Customer Learn how Bobst, a company with over 125 years of history, found a strategic edge in the modern market by adopting a complete customer experience (CX)...

Bluegrass Cellular

Bluegrass Cellular Customer Success Story Enhanced Feedback with 4 Short Questions Discover how Bluegrass cellular evolved their customer feedback strategy to transform customer data into easy-to-understand output. NICE Satmetrix’s omnichannel capabilities were...

Livelo

Livelo Customer Success Story Expand Consumer Insights with Bottom-Up NPS® Discover how Livelo leveraged NICE Satmetrix to transform from a top-down customer approach that left them guessing about how customers feel about the overall journey and experience, to a...

Metso

Metso Customer Success Story Customer Experience (CX) Program Maturity Leads to Success Discover how Metso leveraged NICE Satmetrix to develop a standard method of measuring customer loyalty and satisfaction that provided the ability to quickly respond to issues and...