PDF Livelo

PDF Livelo

Customer Success Story Livelo Customer Success Story Expand Consumer Insights with Bottom-Up NPS® Discover how Livelo leveraged NICE Satmetrix to transform from a top-down customer approach that left them guessing about how customers feel about the overall journey and...
PDF U.S. Bank Global Fund Services

PDF U.S. Bank Global Fund Services

Customer Success Story U.S. Bank Global Fund Services NICE Satmetrix Fuels Contact Center Culture Change Find out how U.S. Bank Global Fund Services implemented post-call surveys from NICE Satmetrix, integrating with their NICE portfolio of customer experience...
PDF  Bluegrass Cellular

PDF Bluegrass Cellular

Customer Success Story Bluegrass Cellular Customer Success Story Enhanced Feedback with 4 Short Questions Discover how Bluegrass cellular evolved their customer feedback strategy to transform customer data into easy-to-understand output. NICE Satmetrix’s omnichannel...
PDF Bobst

PDF Bobst

Customer Success Story Bobst Customer Success Story Improving Industrial Operations, Management and Mindset with Voice of the Customer Learn how Bobst, a company with over 125 years of history, found a strategic edge in the modern market by adopting a complete...
PDF Virgin Money

PDF Virgin Money

Customer Success Story Virgin Money Customer Success Story Driving improved customer advocacy through VOC initiative and a rigorous program of customer research and customer insight-to-action planning Learn how Virgin Money implemented a VOC initiative that collects...
PDF Exchange Bank

PDF Exchange Bank

Customer Success Story Exchange Bank Customer Success Story Responsiveness to Customers and Community Drives Growth for Exchange Bank Learn how Exchange Bank closes the loop with detractors within 48 hours. The Sonoma, California based bank shifted from a large...