PDF A1 Telekom Austria Group

PDF A1 Telekom Austria Group

Customer Success Story A1 Telekom Austria Group Customer Success Story Actionable Insights from an Omnichannel and Multinational Voice of the Customer A1 Group recognized the value of the voice of the customer (VoC) in shaping customer experience (CX), one of the most...
PDF Bobst

PDF Bobst

Customer Success Story Bobst Customer Success Story Improving Industrial Operations, Management and Mindset with Voice of the Customer Learn how Bobst, a company with over 125 years of history, found a strategic edge in the modern market by adopting a complete...
PDF Kronos

PDF Kronos

Customer Success Story Kronos Customer Success Story Using Dashboards to Drive Greater Customer Insights and Engagement Learn how Kronos implemented a system that captures customer feedback in six languages across the globe via email and its training platform....
PDF Virgin Money

PDF Virgin Money

Customer Success Story Virgin Money Customer Success Story Driving improved customer advocacy through VOC initiative and a rigorous program of customer research and customer insight-to-action planning Learn how Virgin Money implemented a VOC initiative that collects...
PDF Exchange Bank

PDF Exchange Bank

Customer Success Story Exchange Bank Customer Success Story Responsiveness to Customers and Community Drives Growth for Exchange Bank Learn how Exchange Bank closes the loop with detractors within 48 hours. The Sonoma, California based bank shifted from a large...
PDF Nuance Communications

PDF Nuance Communications

Customer Success Story Nuance Communications Customer Success Story Increasing customer loyalty and satisfaction with a closed-loop feedback process Nuance Communications implemented a feedback program that rationalized existing surveys and mapped functional team...