PDF Bobst

PDF Bobst

Customer Success Stories : Bobst Improving Industrial Operations, Management and Mindset with Voice of the Customer Learn how Bobst, a company with over 125 years of history, found a strategic edge in the modern market by adopting a complete customer experience (CX)...
PDF Virgin Money

PDF Virgin Money

Customer Success Stories : Virgin Money Customer Success Story Driving improved customer advocacy through VOC initiative and a rigorous program of customer research and customer insight-to-action planning Learn how Virgin Money implemented a VOC initiative that...
PDF Exchange Bank

PDF Exchange Bank

Customer Success Stories : Exchange Bank Responsiveness to Customers and Community Drives Growth for Exchange Bank Learn how Exchange Bank closes the loop with detractors within 48 hours. The Sonoma, California based bank shifted from a large governance group to a...
PDF Nuance Communications

PDF Nuance Communications

Customer Success Stories : Nuance Communications Increasing customer loyalty and satisfaction with a closed-loop feedback process Nuance Communications implemented a feedback program that rationalized existing surveys and mapped functional team roles to drive feedback...
PDF Pulse Secure

PDF Pulse Secure

Customer Success Stories : Pulse Secure Using the Voice of the Customer to Drown Out the Competition Pulse Security receives 1100-1200 monthly transactional surveys. With NPX, they implemented a closed loop CX feedback process that provides role-based reporting and...
PDF Williams Scotsman

PDF Williams Scotsman

Customer Success Stories : Williams Scotsman Customer Experience Is Everyone’s Job at Williams Scotsman Learn how Satmetrix helped Williams Scotsman implement an easy-use turnkey CEM system that empowers action with real-time information. For the construction and...