KNOWLEDGE BRIEF The ROI of VOC in Government Institutions Improve Service Delivery, Boost Employee Engagement & Constituent Satisfaction in the Public Sector As customer expectations of for-profit companies increase around timely service, personalization, and...
NICE Named a Leader in 2021 SPARK Matrix™ for Voice of the Customer Voice of the Customer (VOC) solutions channel critical customer perspectives to maximize CX strategies, but not all are the same. NICE VOC emerged as a leader in the 2021 SPARK Matrix™, receiving top...
The ROI of VOC Create Happy Customers, Drive Efficiency & Improve Financial Results In order to both survive and thrive in the digital economy, leading brands recognize the value of infusing their strategies with Voice of the Customer (VOC) insights within their...
The ROI of VOC Be a Contact Center & CX Rockstar Organizations that really listen and understand their customers – and act on those insights – leapfrog competitors that don’t. When CX and contact center leaders merge forces, the results are clearly transformative....
The ROI of VOC in Telecommunications Better Service Leads to Happy Customers & Reduced Costs Telecommunications organizations that infuse their strategies with Voice of the Customer (VOC) insights are able to lead all interactions with the customer-centricity...
The ROI of VOC in Healthcare Listen to Your Patients to Earn Their Trust & Improve Employee Engagement Healthcare organizations that infuse their strategies with Voice of the Customer (VOC) insights are able to transform patient care from reactive to proactive. As...
