Customer Success Stories : Bobst
Improving Industrial Operations, Management and Mindset with Voice of the Customer
Learn how Bobst, a company with over 125 years of history, found a strategic edge in the modern market by adopting a complete customer experience (CX) program. Through a systematic approach to collecting and integrating CX data into strategic planning and new performance indicators, Bobst provided accurate, customer-centric feedback to all levels of the company hierarchy.
Learn how Bobst scaled their CX program implementation from 0 to 95% of the business, making 18 specific process improvements in 15 locations.
Find out how Bobst increased overall group NPS from 10 to 35 points.
Bobst increased orders by 17% and sales by 5.6%, as well as backlog by more than 20%. Overall, net revenue increased by 26.8%!