2020 B2C NPS Benchmarks at a Glance

2020 B2C NPS Benchmarks at a Glance Average Net Promoter Score® and Leading Company Scores in 23 Industries Ever wondered what your Net Promoter Score should be? Or wished for some insight into your competitors’ customer experience performance? The annual NICE...

TY 2020 US Consumer Benchmarks

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TY Employee Experience at Home Benchmark

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Employee Experience at Home Benchmark

Employee Experience at Home Benchmark Increase Employee Engagement While Transforming Experiences in Times of Change The COVID-19 disruption has highlighted a new reality for all of us, and that is that change is inevitable and ongoing. How can companies leverage...