NewDay

NewDay Customer Success Story NewDay Delivers Customer Service Change Using NICE Satmetrix UK-based consumer finance company, NewDay needed a more mature Voice of the Customer (VOC) program that would allow them to see the entire customer experience, and pinpoint the...

Two Worlds. One VOC Program.

Two Worlds. One VOC Program. Grow your business with a holistic VOC program for both digital and physical locations. Your customers want to do business with you in the most convenient way possible—be it on the web, on a smartphone, in app, or in a physical location. ...

Toyota Financial Services

Toyota Financial Services Customer Success Story A Global Auto Finance Agency Manages a CX Transformation at Lightning Speed Learn how NICE Satmetrix holistic VOC as a part of a solution suite with NICE CXone helped one of the largest auto finance providers to quickly...

Part 1: Why VOC Is a Must for Your Contact Center

Part 1: Why VOC Is a Must for Your Contact Center Voice of Customer: The bigger the picture, the bigger the impact. Your customers can tell you a lot. And they’re speaking through all kinds of touchpoints. That’s because today’s customer journey is more complex than...

Part 2: How to Get Started with Holistic VOC

Part 2: How to Get Started with Holistic VOC Getting started with a holistic voice of the customer program. Today, more than ever, customer loyalty is up for grabs. One bad experience and your competition is just a click away. That one experience can happen anywhere,...