Four Things Only Direct Feedback Can Provide

Four Things Only Direct Feedback Can Provide When a company only has so much, they want to be sure that investments are carefully chosen to provide the best result and the most coverage. This is particularly true for investments in customer experience. Most leaders...

County of San Diego

County of San DiegoCustomer Success Story San Diego County BoostsCustomer Satisfaction by 445% One of the busiest government contact centers in the country was able to gather critical customer feedback, and take meaningful action to increase customer satisfaction....

OneSource Virtual

OneSource VirtualCustomer Success Story OneSource Virtual Boosts Performance,Realizes Savings Learn how NICE Satmetrix holistic VOC as a part of a solution suite with NICE CXone helped to maximize customer feedback for Business Process as a Service (PBaaS) pioneer,...

Employee Experience at Home Benchmark

Employee Experience at Home Benchmark Increase Employee Engagement while Transforming Experiences in Times of Change The COVID-19 disruption has highlighted a new reality for all of us, and that is that change is inevitable and ongoing. How can companies leverage...

Getting Smart About CX Analytics

Getting Smart About CX Analytics How to Deliver the Insights Your Stakeholders Need One size does not fit all! What makes your CX analytics reporting meaningful will vary widely depending on the objectives of each business area. We’ve gathered a set of best practices...