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Citation Customer Success Story Professional Services Firm Increases Response Rates by 110% Among Other Dramatic Improvements B2B professional services firm, Citation Professional Solutions, has always prided itself on being a client experience-focused business – but...

8 Point Checklist for Holistic Voice of the Customer Program Design

AT A GLANCE: 8 Point Checklist for Holistic Voice of the Customer Program Design Achieve Success with Digital Omnichannel CX Transformation Customer journeys have shifted in response to changing times. Service touchpoints that may have once been in person are now...

TY The 2020 NICE Satmetrix NPS Benchmarks

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The 2020 NICE Satmetrix NPS Benchmarks

The 2020 NICE Satmetrix NPS Benchmarks A Deep Dive into B2B and B2C Results Net Promoter Score® continues to reflect opportunities for experience transformation. Join us as we reveal highlights from both the 2020 NICE Satmetrix B2B and B2C NPS Benchmarks. Lead...