Ritter

Ritter Customer Success Story Hearing the Voice of the Customer, Employee, and the Market Regional telecommunications company turned an ad-hoc customer experience program into a methodical, measured VOC program, with the help of NICE Satmetrix. The solution...

TY Omnichannel VOC Roundtable

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Omnichannel VOC Roundtable

Using a Holistic VOC to Unleash Customer Feedback Already in Your Contact Center and Boost Both NPS and CSAT Moderator: Eric Weight, Head of Experience Consulting, NICE Satmetrix Meet the Panelists › The contact center plays a critical role in CX initiatives. With...

Citation

Citation Customer Success Story Professional Services Firm Increases Response Rates by 110% Among Other Dramatic Improvements B2B professional services firm, Citation Professional Solutions, has always prided itself on being a client experience-focused business – but...