The ROI of VOC in Healthcare

Listen to Your Patients to Earn Their Trust & Improve Employee Engagement

Healthcare organizations that infuse their strategies with Voice of the Customer (VOC) insights are able to transform patient care from reactive to proactive. As an accompaniment to The ROI of VOC Knowledge Brief, this SMARTBITE confirms the quantitative impact recognized when VOC is operationalized in the contact center, including:

  • Employee engagement
  • Social media activity
  • Referral revenue

Analyst Research