NICE Named a Leader in 2021 SPARK Matrix™ for Voice of the Customer

Voice of the Customer (VOC) solutions channel critical customer perspectives to maximize CX strategies, but not all are the same. NICE VOC emerged as a leader in the 2021 SPARK Matrix, receiving top marks for technology excellence and customer impact.

Noted in the Quadrant Knowledge Solutions report as a one-stop-shop VOC solution, NICE VOC has been acknowledged for its ability to instantly act on customer feedback to drive better customer engagement.

Quadrant Knowledge Solutions report and SPARK Matrix™ for VOC covers:

  • Market overview and emerging technology trends
  • Key competitive factors and technology differentiators
  • Strategic performance assessment, including criteria used to identify NICE VOC as a leader

Learn why NICE VOC was ranked a leader in Quadrant Knowledge Solutions’ SPARK Matrix™ 2021 report.

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NICE VOC is distinguished for:


Customer journey-based program framework


Real-time actions that are predictive and prescriptive


Comprehensive, holistic, and unified solution