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2019 B2C NPS
Benchmarks at a Glance

Average Net Promoter Score® and Leading Company Scores in 23 Industries

Ever wondered what your Net Promoter Score should be? Or wished for some insight into your competitors’ customer experience performance? The annual NICE Satmetrix NPS Benchmarks give you insight on your market and your competition. Our infographic shows you industry results at a glance, including NPS leaders by industry. This year’s B2C reports draw on responses from more than 68,000 US consumers, covering nearly 192 brands. Find out how your competition is doing and see how your company compares when it comes to Net Promoter Score.

Download our infographic to learn:

  • The average NPS in 23 industry sectors
  • The Net Promoter Score for the leading company in each sector