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2018 B2C NPS®
Benchmarks at a Glance

Average NPS and Leading Company Scores in 23 Industries

Ever wondered what your Net Promoter Score® should be? Or wished for some insight into your competitors’ customer experience performance? The annual Satmetrix NPS Benchmarks give you insight on your market and your competition. Our infographic shows you industry results at a glance, including NPS leaders by industry. This year’s B2C reports draw on responses from more than 62,000 US consumers, covering nearly 190 brands. Find out how your competition is doing, and see how your company compares.

Download our infographic to learn:

  • The average NPS in 23 industry sectors
  • The NPS score for the leading company in each sector