WEBINAR Maximum Insight

WEBINAR Maximum Insight

Webinar Replay Maximum Insight Designing Surveys for Complete Customer Journey Insight What is the point of a customer survey, anyway? If you’re not using your surveys — and other data — to get a complete view of your customer journey, you’re...
PDF Kronos

PDF Kronos

Customer Success Story Kronos Customer Success Story Using Dashboards to Drive Greater Customer Insights and Engagement Learn how Kronos implemented a system that captures customer feedback in six languages across the globe via email and its training platform....
VIDEO Oriflame

VIDEO Oriflame

Customer Video Oriflame Cosmetics Director of Global Customer Experience Lea Kimpele and Global NPS Director Anna Potajallo discuss how Oriflame Cosmetics uses Satmetrix NPX to identify the areas that need improvement and to track progress. Watch the video to learn:...
PDF Exchange Bank

PDF Exchange Bank

Customer Success Story Exchange Bank Customer Success Story Responsiveness to Customers and Community Drives Growth for Exchange Bank Learn how Exchange Bank closes the loop with detractors within 48 hours. The Sonoma, California based bank shifted from a large...
PDF Nuance Communications

PDF Nuance Communications

Customer Success Story Nuance Communications Customer Success Story Increasing customer loyalty and satisfaction with a closed-loop feedback process Nuance Communications implemented a feedback program that rationalized existing surveys and mapped functional team...