WEBINAR Maximum Insight

WEBINAR Maximum Insight

Webinar Replay Maximum Insight Designing Surveys for Complete Customer Journey Insight What is the point of a customer survey, anyway? If you’re not using your surveys — and other data — to get a complete view of your customer journey, you’re...
PDF Kronos

PDF Kronos

Kronos achieves 15% increase in key CSAT score, retains 97% of customers, and grows steadily.
VIDEO Oriflame

VIDEO Oriflame

Customer Video Oriflame Cosmetics Director of Global Customer Experience Lea Kimpele and Global NPS Director Anna Potajallo discuss how Oriflame Cosmetics uses Satmetrix NPX to identify the areas that need improvement and to track progress. Watch the video to learn:...
PDF Exchange Bank

PDF Exchange Bank

Prominent community bank Exchange Bank digs in deep to drive customer experience improvements