CONFERENCE SESSION From Mammoth to Gazelle

CONFERENCE SESSION From Mammoth to Gazelle

Conference Session Replay From Mammoth to Gazelle A Customer-Focused Transformation at Bristol-Myers Squibb France When Jean-Christophe Barland joined Bristol-Myers Squibb France four years ago, he found an internally focused organization struggling to deliver an...
WEBINAR Ready, Aim, Engage!

WEBINAR Ready, Aim, Engage!

Webinar Replay Ready, Aim, Engage! How to Get Employees Involved in CX If you’ve ever felt like you’re pushing a rock up a hill when it comes to getting the organization engaged with customer experience improvement, this session is for you. Review techniques for...
WEBINAR Maturity for the Win

WEBINAR Maturity for the Win

Webinar Replay Maturity for the Win Drive CX Program Success Is your customer experience program as mature as it should be, or are you stuck in a CX childhood, failing to deliver on your program’s promise? Learn the key elements of CX program maturity. Identify the...
WEBINAR Demystify the Customer Journey

WEBINAR Demystify the Customer Journey

Webinar Replay Demystify the Customer Journey Keep It Simple, Get It Right for CEM Success Who should care about your customer journey and the insights it delivers? Everyone! But they might not know it yet. Show employees throughout your organization how they benefit...
WEBINAR Customer Journey

WEBINAR Customer Journey

Webinar Replay Customer Journey What Has It Done for Me Lately? Who should care about your customer journey and the insights it delivers? Everyone! But they might not know it yet. Show employees throughout your organization how they benefit from a role-specific view...