• Business Growth through Customer Loyalty


    Your company’s ability to grow depends on customer retention, repurchase and referrals. To get there, you need to deliver an end-to-end customer experience that truly delights customers. Most business leaders understand this, but few have implemented an effective program to listen and act on the voice of the customer, building customer loyalty and
    driving growth. A successful program will:

    Break down organizational silos and create an enterprise view of the customer journey

    Identify the voice of the individual customers

    Empower employees to take actions and improve the customer experience

    Satmetrix Xperience, our robust Software as a Service (SaaS) application, delivers on these promises and more. Learn how. Read about our Enterprise View, Ease of Adoption, and Embedded Expertise capabilities.
    Learn more about how Satmetrix Xperience can help you:
    Enterprise View
    Improve the experience across the customer journey
    Ease of Adoption
    Drive action with immediate access to information
    Embedded Expertise
    Reduce risk and accelerate your success

  • Mobilize your Organization around the Customer Experience


    Satmetrix Xperience can accelerate your Net Promoter program, increasing your customer loyalty and driving business growth.

    To support your program, you need leadership commitment, the right business processes, and the right application. Satmetrix Xperience will help you through the process and create more Promoters and fewer Detractors.

    Learn more about our Service and Support, Business-to-Consumer,
    and Business-to-Business programs.


















    Learn more about how Satmetrix Xperience can transform your business:
    Services and Support Business Program
    Build loyalty through customer service and support excellence

    Business-to-Consumer (B2C) Enterprise Program
    Build brand loyalty and positive word of mouth by delighting the customer

    Business-to-Business (B2B) Enterprise Program
    Improve relationships and increase your share of wallet in your top accounts

  • The Standard for Understanding Customer Loyalty


    Developed over years of research, Net Promoter identified the ONE QUESTION that most correlates with customer buying and referral behaviors. Satmetrix conducted this research along with Fred Reichheld of Bain & Company to develop the Net Promoter Score (NPS), popularized in the book “The Ultimate Question”.

    However, simply measuring your score does not lead to success --- it’s the actions your organization takes to improve the score that generates results. After years of helping companies from multiple industries deploy Net Promoter, Satmetrix subsequently published “Answering the Ultimate Question”, which captured the best practices that achieve tangible business results.

    Satmetrix Xperience leverages our experience and is the only enterprise-class application to deliver on the promise of Net Promoter. Our Software as a Service (SaaS) application, combined with our embedded expertise, can help you accelerate your Net Promoter success.

    Satmetrix is the expert at delivering customer experience programs that increase retention, repurchase, and referrals. For more information on Satmetrix, visit www.satmetrix.com or call us at (888) 800-2313 (North America) or +44 (0) 845. 371. 1040 (international).
     
    Learn more about Net Promoter® on Satmetrix.com:

    The Metric and Discipline
    Identify Promoters, Passives and Detractors with the Net Promoter Score

    Satmetrix Net Promoter
    Operating Model
    Get the framework for building a customer-centric enterprise

    Events and Training
    View upcoming Net Promoter conferences and Certification classes