Satmetrix Webinar: Building a Net Promoter Program Brick by Brick
LEGO Company's mission is to provide the best possible experience for children and adults, at every touch point with the consumer. Join Marina Hannaford, Consumer Insights Manager of LEGO Company, and Dipesh Patel, Sr. Solutions Marketing Manager for Satmetrix to find out how LEGO Company set up a global Net Promoter program that improved scores by 20% in 2 years. Learn how the program was set up to win and engage top management and front line employees by providing actionable insights from the "whys" behind the score.