Satmetrix Webinar: Net Promoter Economics - Exploring the Impact of Word of Mouth
Satmetrix has undertaken its own independent research examining Net Promoter, positive and negative word of mouth (WOM), and the economic impact on corporate growth. Join Dr. Vince Nowinski, Principal Methodologist at Satmetrix, as he discusses the link between customer loyalty and customer behaviors that contribute to financial success for companies in the computer hardware industry.